Online and Phone Counselling
We offer Online and Phone Counselling at BlueSky Psychology
Flexible Ways to Support You
Getting support shouldn’t depend on your ability to get to us in person. Whether you’re managing a busy schedule, living outside the Adelaide CBD, or simply feel more comfortable speaking from home, our online and phone counselling services mean you can access the same quality of care from wherever you are.
We offer both video and phone sessions with our experienced psychologists, available Monday to Friday between 8am and 6pm. Sessions run in the same way as a face-to-face appointment — the same care, the same expertise, and the same commitment to understanding your situation properly before anything else.
If you’d like to book an online or phone session, or if you have any questions before getting started, please get in touch:
Phone: 08 8212 3944 Email: info@blueskypsychology.com.au
You’re also welcome to request a booking online. You’ll find us at Level 10, 108 King William Street, Adelaide — and wherever you are.
What are the Benefits of Online Counselling?
It fits around your life
One of the most practical benefits of online psychology is flexibility. Sessions can be scheduled around work, family, and other commitments without the added time of travelling to and from an appointment. For people managing busy schedules, caring responsibilities, or unpredictable routines, that flexibility can make the difference between getting support and not getting it at all.
You can access support from anywhere
Online counselling removes geography as a barrier. Whether you live outside the Adelaide CBD, in a regional or rural area of South Australia, or are temporarily away from home, you can access the same quality of psychological care from wherever you are. All you need is a private space and a reliable internet connection — or simply a phone.
It can feel easier to open up
For many people, being in their own environment during a session actually makes it easier to talk honestly. There’s no waiting room, no unfamiliar space to navigate, and no journey home afterwards to manage. For people experiencing social anxiety, agoraphobia, or the kind of low mood that makes leaving the house genuinely difficult, online counselling removes a significant barrier to getting started.
There’s no commute, no parking, no rushing
The practical friction of getting to an appointment — finding parking, navigating traffic, arriving flustered and then trying to settle into a meaningful conversation — is simply removed. Many people find that beginning a session from the comfort of their own home means they arrive calmer and more ready to engage.
It offers high levels of privacy
Some people feel more comfortable accessing psychological support when they don’t have to walk into a practice or be seen in a waiting room. Online counselling and phone sessions offer a level of discretion that face-to-face appointments can’t always provide — which for some people makes the difference between reaching out and not.
Continuity of care
Life changes — jobs move, circumstances shift, and travel happens. Online psychology means your therapeutic relationship doesn’t have to be interrupted by the practicalities of life. If you’ve been working with one of our psychologists and your circumstances change temporarily, online or phone sessions allow that work to continue without disruption.
Is Online Counselling actually Effective?
This is the question most people ask first, and it’s a fair one.
The research is reassuring. A substantial and growing body of evidence shows that online therapy and phone counselling are as effective as face-to-face sessions for a wide range of mental health concerns — including depression, anxiety, stress, trauma, relationship difficulties, and grief. The therapeutic relationship, which research consistently identifies as one of the most important factors in psychological outcomes, develops just as meaningfully through a screen or a phone as it does in a room.
For some people, online counselling is actually more effective — not less. The comfort and privacy of your own environment can make it easier to open up, to be honest, and to do the kind of work that therapy asks of you.
If you’re unsure whether online counselling is suited to your particular situation, please don’t hesitate to get in touch — we’re happy to talk it through with you before you book.
What to Expect from an Online Psychology Session
An online psychology session at BlueSky Psychology looks and feels very much like a face-to-face appointment. Your psychologist will give you their full attention, the conversation will be confidential, and the therapeutic approach will be the same evidence-based care you’d receive in the room.
Before your first online session, we’ll confirm which platform you’ll be using for video — something straightforward that doesn’t require any technical expertise. We’ll make sure you feel comfortable with the process before you begin, and our team is always available to help if any technical questions come up along the way.
For phone sessions, there’s even less to organise — your psychologist will call you at your scheduled appointment time.
To get the most from your online or phone session, it helps to find a private, comfortable space where you won’t be interrupted, and where you feel free to speak openly. If privacy at home is a concern, a parked car, a quiet room, or headphones can all help create the space you need.
Frequently Asked Questions about Online Therapy
Is online therapy as effective as face-to-face therapy? Yes. Research consistently shows that online therapy and phone counselling are as effective as in-person sessions for most mental health concerns, including depression, anxiety, stress, trauma, and relationship difficulties.
What technology do I need for online psychology? A smartphone, tablet, or computer with a camera and microphone is all you need. We use straightforward video platforms that don’t require any technical expertise to set up. Our team will confirm the details before your first session.
Can I claim Medicare rebates for online sessions? Yes. Medicare rebates apply to online psychology and phone counselling in the same way as face-to-face sessions, provided you have a valid GP referral and Mental Health Care Plan.
What if I don’t feel comfortable on video? Phone counselling is a completely valid alternative — many of our clients prefer it. There’s no camera involved, and no technology beyond a phone call.
How do I ensure privacy during an online session? A private room where you won’t be interrupted is ideal. A parked car, a quiet space with headphones, or any area where you feel free to speak openly will also work well.
How do I book an online psychology or phone counselling session? Call us on 08 8212 3944, email info@blueskypsychology.com.au, or book an appointment online. Sessions are available Monday to Friday, 8am to 6pm.
How to get Started with Online Therapy
Getting started with online psychology or phone counselling at BlueSky Psychology is straightforward. You’re welcome to contact us to discuss which of our psychologists might be the right fit for your needs, and our team can help guide you through the booking process from there.
You don’t need a referral to make a first appointment, though a GP referral and Mental Health Care Plan will allow you to access Medicare rebates. If you’d like help understanding how that process works, we’re happy to explain it before you book.
Sessions are available Monday to Friday between 8am and 6pm. To make an appointment or find out more, please call us on 08 8212 3944, email info@blueskypsychology.com.au or book online. We’re based at Level 10, 108 King William Street, Adelaide — but for online and phone sessions, we’ll come to you.
Your Adelaide Psychologists
Our practice is dedicated to facilitating a safe container where you can explore your challenges and find your path to greater well-being. We have an experienced and diverse team who focus on establishing a safe and compassionate therapeutic alliance and use evidence-based therapeutic approaches for our counselling services. Treatment can be delivered in-person or via Telehealth.
Frequently Asked Questions
Is online psychology as effective as in-person therapy?
Yes. Research consistently shows that Telehealth therapy produces outcomes equivalent to in-person therapy for most mental health conditions, including anxiety, depression, PTSD, and insomnia. Many people find online sessions more convenient and just as comfortable as attending in person.
How do online psychology sessions work?
Sessions are conducted via a secure video platform. You log in at your appointment time from a private location of your choice — typically home or a private office. The session proceeds the same way as an in-person appointment, with the same evidence-based approaches and confidentiality standards.
What do I need for a Telehealth session?
You need a reliable internet connection, a device with a camera and microphone (computer, tablet, or smartphone), and a quiet, private space where you will not be interrupted. Your psychologist will send you a link and any instructions before your first session.
Is Telehealth therapy covered by Medicare?
Yes. Telehealth psychology sessions are eligible for Medicare rebates under a Mental Health Treatment Plan, the same as in-person sessions. This makes online therapy both accessible and affordable.
Who is online therapy suitable for?
Online therapy is suitable for most people and most conditions. It is particularly beneficial for those in regional or remote areas, people with mobility or transport difficulties, those with busy schedules, and anyone who finds attending a clinic stressful. Your psychologist will discuss whether it is the right fit for you.
Is my privacy protected during online sessions?
Yes. Sessions are conducted through secure, encrypted video platforms that comply with Australian privacy standards. Your psychologist follows the same strict confidentiality obligations as in-person sessions. It is recommended that you use a private space for your appointment.
Can I switch between online and in-person sessions?
Yes. Many clients use a flexible approach — attending in-person when convenient and switching to Telehealth when needed. This can be arranged with your psychologist on an appointment-by-appointment basis.